Help
Help for your next conversation
Quick answers for permissions, matching, messages, installation and account access.
Help
Umingle FAQ
Camera or microphone is not working+
Open your browser site settings, allow the required permission, then reload. On iPhone, check Safari permissions in Settings if the prompt no longer appears.
A match does not start+
Check your connection, return to Match and try again. Match availability and your remaining free or rewarded matches can affect the flow.
I cannot find a saved chat+
Open Chats to find saved conversations. You can use Umingle without logging in; a conversation must still be available to continue it.
The install option is missing+
Use Safari on iPhone or a current Chromium browser on Android. Private browsing and some embedded browsers may hide installation.
Account and billing help+
Use the in-product support route for account-specific or payment questions. Never publish payment credentials in a chat.
CONVERSATION GUIDES
Need help with the first hello?
For conversation ideas and ways to keep in touch, explore our practical guides. For device or account problems, use the answers above.
How to get support
For account, payment or safety help, use the support route inside Umingle or visit the Help and Safety pages on this site.
[email protected]